Transfer workspace ownership

A workspace has exactly one Owner. The Owner can hand the workspace to one of its Admins. Nothing changes until that Admin accepts, and the request lapses after 7 days. This page explains how a transfer works for both people.

Who this is for

The workspace Owner starts a transfer. The person receiving the workspace must already be an active Admin of it. If they are not, change their role on the Team page first. See Manage Team Members.

What a transfer changes

• The Admin who accepts becomes the Owner. The previous Owner becomes an Admin and keeps access.
• The subscription and the payment method stay with the workspace. Billing becomes the new Owner's to manage. Receipts keep going to the billing contact on file with the payment provider until the new Owner changes it there.
• Projects, content, Team Members and Client Reviewers are not changed.
• Both people get an email, and the change is in the workspace Activity.

Send a transfer request

1. Open Workspace Settings and go to Danger Zone.
2. Choose Transfer Ownership.
3. Choose the Admin who should become the Owner.
4. Choose Send Transfer Request and confirm it is you with a passkey or authenticator app.

The Admin gets an email. Until they answer, the Danger Zone shows who the request is waiting for and when it lapses, and you can choose Cancel Request.

Accept or decline a transfer

If a transfer is waiting for you, Workspace Settings shows it at the top of the Danger Zone.

1. Open the link in the email, or open Workspace Settings yourself.
2. Choose Accept Ownership or Decline, then confirm.

If you accept, you are the Owner from that moment. If you decline or do not answer within 7 days, nothing changes.

When a transfer is not available

• Complimentary access tied to the Owner. If the workspace's access comes from complimentary access given to its Owner as a person, the workspace cannot be transferred here. Contact Acrosite Support.
• A trial workspace. A workspace that began as a trial cannot move to an Admin who already owns a trial workspace.
• One request at a time. Cancel a waiting request before you send another.

Troubleshooting

• The Admin did not get the email. Ask them to open Workspace Settings in this workspace; the request is shown there.
• The request lapsed. Send a new one.
• You want to leave after transferring. Once you are an Admin, see Leave a workspace.

Next steps

• Workspace safety and the Danger Zone
• Roles and access