Troubleshooting
Troubleshooting
Fix common problems: GitHub and deployment issues, content not showing, permissions, plan limits, payment, invitations, and Client Reviewer access.
Articles
Troubleshooting overviewTroubleshooting
Where to start when something is not working in Acrosite: read the logs, find the failing stage, and jump to the right fix.
acrosite.com/docs/troubleshooting/troubleshooting-overview
Fix GitHub connection issuesTroubleshooting
When a project's GitHub connection is not working — the repository is missing, the App is not installed, or commits fail — here is how to get it connected again.
acrosite.com/docs/troubleshooting/github-connection-issues
Fix deployment trigger failuresTroubleshooting
When Acrosite committed your content but the deployment trigger did not fire, here is how to diagnose and fix it — without exposing your hook URL.
acrosite.com/docs/troubleshooting/deployment-trigger-failures
Content is not showing on my siteTroubleshooting
Your item is Published in Acrosite but not visible on your live website. Here is how to find where the gap is — the commit, the deployment, or the build.
acrosite.com/docs/troubleshooting/content-not-on-site
Images are not appearingTroubleshooting
An image is missing from your published page. Check where Acrosite committed it, how it is referenced, and whether your site serves that path.
acrosite.com/docs/troubleshooting/images-not-appearing
A project shows Setup IncompleteTroubleshooting
A project labelled Setup Incomplete is missing a step before it can publish. Here is how to find and finish what is left — usually GitHub or deployment setup.
acrosite.com/docs/troubleshooting/setup-incomplete
Permission errorsTroubleshooting
When Acrosite says you do not have permission for an action, your role decides what you can do. Here is how to tell what is happening and what to do next.
acrosite.com/docs/troubleshooting/permission-errors
What to do at a plan limitTroubleshooting
When a counter reads At Limit and an action is blocked, your plan limit was reached. Here is how to free capacity or raise the limit.
acrosite.com/docs/troubleshooting/plan-limit-reached
My payment is not confirmedTroubleshooting
You completed payment but your plan has not activated. Because access updates only after payment is confirmed, here is what to check.
acrosite.com/docs/troubleshooting/payment-not-confirmed
An invitation was not receivedTroubleshooting
Someone you invited did not get their email. Here is how to check the pending invitation, resend it, and confirm the address.
acrosite.com/docs/troubleshooting/invitation-not-received
A Client Reviewer cannot access contentTroubleshooting
Your client cannot see the content you wanted them to review. Here is how to check their invitation, the project, and whether the item was shared.
acrosite.com/docs/troubleshooting/client-reviewer-cannot-access