When a workspace has no active plan
When a trial, paid subscription or complimentary access ends, the workspace becomes read-only. Acrosite keeps it for at least 12 months and emails the Owner and Admins at least 30 days and 7 days before it closes.
When a workspace's trial, paid subscription or complimentary access ends and nothing replaces it, the workspace becomes read-only. This page explains what still works, how long Acrosite keeps the workspace, and how to keep it.
What still works
Everyone can still read every project, content item and media file. Owners and Admins can export each project's content and open Billing, and anyone can contact Acrosite Support. Editing, review, scheduling and publishing are paused; archiving and moving items to Trash still work.
How long Acrosite keeps a read-only workspace
- Acrosite keeps it read-only for at least 12 months. Once a closing date is set, Billing shows it.
- Acrosite emails the Owner and Admins at least 30 days and at least 7 days before that date.
- On or after that date, Acrosite closes the workspace: nobody can open it and nothing is published from it, the same closed state as when an Owner deletes a workspace.
- For 30 days after closing, Acrosite Support can restore it at the Owner's request.
- After that, it can no longer be restored, and its projects, content, media, Team Members, invitations and connections are permanently removed.
These are the earliest dates. Closing and removal can happen later, for example when a reminder could not be delivered or while a payment with the payment provider is unresolved; they never happen earlier, and Acrosite always sends both reminders first.
Where to see the closing date
Once the closing date is set, Owners and Admins see it in the Read-Only Timeline on the Billing page, together with the dates the reminders were sent. Everyone in the workspace sees it in the notice at the top of each page.
How to keep the workspace
The Owner makes billing active again in Billing before the closing date: choose a plan, or update the payment method if a payment failed. That cancels the closure and editing returns. Signing in or opening the workspace does not change the date. If the workspace was already closed, contact Acrosite Support within the 30 days.
Never closed for being unused
A workspace with an active plan, a running trial or complimentary access is never closed for being unused, however long nobody signs in.
What is kept after removal
Billing records are kept. So is a short record of the workspace's lifecycle, with its name removed. Its Workspace Username stays reserved for 90 days so nobody else can take it. Your GitHub repositories and published websites are never changed.
Deleting a workspace yourself
A workspace you delete yourself follows its own 30-day recovery period. See Delete a workspace.