Use a private offer
How a private offer link works: it saves the offer to your account, the trial's Review step shows whether it applies to your first charge, and what happens if it doesn't.
A private offer is a discount Acrosite sends you as a personal link. There is no public offer code to type: the link saves the offer to your account, and Acrosite applies it where it qualifies. This page explains how a saved offer works with your 14-day free trial and with Billing.
Who this is for
Anyone who received a private offer link, and Workspace Owners, who manage billing.
Save the offer
- Open the offer link.
- If you are signed out, sign up or sign in. The offer is saved to that account.
- If you don't have a workspace yet, the offer waits for your first workspace while it is still valid.
If you already have a workspace on a trial, opening the link takes you to Billing. An offer can't be added to a trial that is still running. If your trial has already ended and Billing lets you choose a plan, the offer applies to the plan you choose there, when that plan and billing period qualify. An offer opened this way is kept for that workspace for up to two hours, so choose your plan soon after opening the link.
Use it on your trial's first charge
When you set up your first workspace with the 14-day free trial, Acrosite checks your saved offer against each plan and billing period before you add a payment method:
- Plans the offer applies to are marked Offer applies.
- The Review step shows your first charge with the offer, as quoted by our payment provider for that exact payment page, and how later renewals are charged.
- If the offer doesn't apply to the plan and billing period you chose, the Review step says why: for example, the offer is limited to another plan or billing period, ends before your trial's first charge, or covers the full price. You can go back and choose another plan, or start the trial without the offer.
If a secure payment page was already open when you saved the offer, that page doesn't include it, and the Review step says so. You can continue that page without the offer, or start a new page with the offer once the earlier page has closed, within about a day. If the offer changes while a payment page is open, the Review step tells you whether that page can still be used and when a new one can start.
After your trial starts
Open Billing. The Your Trial section shows that your offer is applied. When our payment provider has confirmed the discounted amount, Billing shows your first charge with the offer; otherwise it shows the plan price less your offer, and your receipt shows the exact amount.
If your trial is cancelled or ends before its first charge succeeds, whether you cancel it or the first charge can't be collected, the offer isn't used on the trial. Once the trial has ended and Billing lets you choose a plan, the offer applies to that first plan payment, while it is still valid and when the plan and billing period qualify.
When an offer can't be used
- A workspace that starts on a paid plan, such as an additional workspace, doesn't take offers.
- A workspace created with Founder or Premium Access isn't billed, so a saved offer attached to it is used only if the workspace later moves to a qualifying paid plan from Billing while the offer is still valid.
- An offer that would make a charge free can't be used for a payment. Contact Acrosite Support to arrange complimentary access.
- Enterprise plans are arranged separately. See Enterprise plans.