Delete a workspace
The Owner can delete a workspace once billing has ended. It closes for everyone at once, Acrosite Support can restore it for 30 days, and your GitHub repositories and websites are never changed.
Deleting a workspace closes it for everyone at once. For 30 days Acrosite Support can restore it; after that Acrosite permanently removes what it holds for the workspace. This page explains who can delete a workspace, what has to be settled first, and what is never touched.
Who this is for
Only the workspace Owner can delete a workspace. Admins and other Team Members cannot. There is no way to pause or archive a workspace: a workspace is either open or deleted.
Before you delete
- End billing first. A workspace cannot be deleted while it has an active paid subscription, a payment that is due or on hold, or a trial with a payment method that has not been cancelled. Cancel in Billing; a paid workspace can be deleted when the paid period has ended, and a trial once its cancellation is confirmed. A saved payment method alone does not stop you.
- Your websites stay online. Deleting a workspace never removes files from your GitHub repositories and never changes a deployed website. To take a page down, unpublish it first.
- Export what you want to keep. Drafts exist only in Acrosite. See Export a project's content.
- Scheduled items and pending invitations end. The dialog shows how many. They do not come back if the workspace is restored.
Delete a workspace
- Open Workspace Settings and go to Danger Zone.
- Choose Delete Workspace and read what will happen.
- Type the Workspace Username exactly as shown.
- Choose Delete Workspace and confirm it is you with a passkey or authenticator app.
Deletion waits while an item is publishing. A publish that has already started cannot be taken back, so Acrosite asks you to try again once it has finished.
What happens next
- The workspace closes for every Team Member and Client Reviewer straight away, and nothing more is published from it.
- You get an email that says until which day the workspace can be restored.
- For 30 days Acrosite Support can restore it at the Owner's request. You cannot restore it yourself, and nobody can work in it during that time.
- After 30 days Acrosite permanently removes the workspace's projects, content, media, Team Members, invitations and connections. Billing records and the billing and lifecycle entries of the Activity log are kept.
- The Workspace Username stays reserved while the workspace can be restored and for 90 days after it is removed.
Acrosite can also close a workspace itself when its billing has not been active for at least 12 months; the closed state works the same way. See When a workspace has no active plan.
Ask for a restore
Contact Acrosite Support from the email address of the workspace Owner within the 30 days. A restored workspace opens again with its content, media and Team Members. Check each project's repository connection before you publish.
Troubleshooting
- Delete Workspace shows a billing message. Follow it in Billing, then try again. See Billing, trial and plan limits.
- You want to hand the workspace to someone else instead. See Transfer workspace ownership.
- You only want to remove one project. See Delete a project.