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Payment and Secure Payment

How payment works in Acrosite: you continue to a secure payment step, and your paid access activates only after the payment is confirmed — not just by returning from the payment page.

OverviewFor OwnersUpdated June 8, 2026

Acrosite uses a secure payment step to start a paid plan. The most important thing to understand is that your access activates only after your payment is confirmed — not simply by returning from the payment page. This page explains the flow.

Who this is for

Workspace Owners, who pay for the plan.

The payment flow

  1. From Billing, choose Upgrade Plan and pick a plan and billing period.
  2. Continue to Payment — payment starts only after you continue.
  3. Complete the payment securely.
  4. Acrosite confirms the payment, and your workspace access updates.

Confirmation is what activates access

This is the key rule:

Important
Your workspace access updates after payment is confirmed. Returning from the payment step alone does not activate a plan. If you come back before confirmation, the Billing page may show that payment was started but paid access is still waiting for confirmation.

Confirmation usually follows quickly. Once it lands, your plan is active and the change appears in your Billing Activity.

Reading payment status

The Billing page shows your current payment status — for example, that no billing action is needed, or that a payment was started and access is waiting for confirmation. The Workspace Access card reflects whether paid actions are currently allowed.

Tip
If you upgraded but do not see the new plan yet, give confirmation a moment and refresh the Billing page. If it still has not updated after a while, contact us from the contact page.

Next steps

Frequently asked questions

No. Paid access activates only after the payment is confirmed. Returning from the payment step by itself does not change your access.
Give confirmation a short while and refresh the Billing page, since access updates when payment is confirmed. If it still has not updated after a while, contact support with the time of your payment.
Yes. Payment happens through a secure payment step. Acrosite records that a payment was started and confirmed, and activates your plan on confirmation.