An invitation was not received
Someone you invited did not get their email. Here is how to check the pending invitation, resend it, and confirm the address.
You invited someone — a Team Member or a Client Reviewer — but they did not receive their email. This guide shows how to check and resend the invitation.
Who this is for
Workspace Owners and Admins, who send invitations.
Check the pending invitation
- Open your workspace and go to Team.
- Look under Pending Invitations (Team Members) or Pending Client Reviewer Invitations (Client Reviewers) to confirm the invitation is there and not yet accepted. See Manage pending invitations.
- Confirm the email address you sent it to is correct.
Resend or fix
- Resend the invitation, and ask the person to check their spam or junk folder.
- If the email address was wrong, revoke the pending invitation and send a new one to the right address.
- Ask the recipient to search their inbox for the invitation from Acrosite.
How invitation links work
Note
The invitation link is delivered by email, and the raw accept link is rendered once in that email — it is stored only as a hash, so it cannot be looked up or copied again later. If a link is lost, resend the invitation to generate a new one. Do not ask anyone to share their raw invitation link.
If it still does not arrive
If repeated resends do not arrive, the recipient's mail system may be filtering it. Try a different address for that person, or contact us from the contact page.