Delete your account
You can delete your own Acrosite account once you own no workspace. Access ends at once, you can recover the account for 30 days, and then your personal data is erased.
You can delete your own Acrosite account. Your access ends at once, you have 30 days to change your mind, and after that your personal data is erased. This page explains what has to be settled first, what stays with the workspaces you worked in, and how recovery works.
Who this is for
Anyone with an Acrosite account who does not own a workspace. If you own a workspace, you first transfer its ownership or delete it and wait until it has been removed.
Before you delete
- Workspaces you own come first. The Delete Account dialog lists them. A workspace you deleted still counts while Acrosite Support can restore it to you.
- Your work stays where it is. Posts, Pages and other Content Items you created stay with their workspace, with their history and media.
- You need a passkey or an authenticator app. Deleting an account asks you to confirm it is you. If your account has neither yet, the dialog sends you to Sign-In & Security to add one.
Delete your account
- Open Account Settings, then Profile. If you only review content as a Client Reviewer, open Settings in the review portal instead.
- Under Account Lifecycle (in the review portal, Account), choose Delete Account and read what will happen.
- Type your account email exactly as shown.
- Choose Delete Account and confirm it is you with a passkey or authenticator app.
What happens at once
- You are signed out on every device.
- Your membership of every workspace ends, and so does any Client Reviewer access. The Owners and Admins of those workspaces are told that you left.
- An ownership transfer that was waiting for you is cancelled.
- You get an email with the date on which your personal data will be erased.
Recover your account
For 30 days you can recover the account yourself.
- Sign in as usual, with your email code, Google or passkey, and your second step if you use one.
- Acrosite shows that the account is scheduled for deletion. Choose Recover Account.
Recovery brings back the account itself: your name, email and sign-in methods. It does not bring back workspace memberships or Client Reviewer access. Ask an Owner or Admin to invite you again.
After 30 days
Acrosite erases your personal data: your name, email address, avatar, sign-in methods, sessions, preferences, notifications and the emails it sent you. What you created in other people's workspaces stays, and is shown as written by a deleted user.
A few things are kept on purpose:
- Records other people rely on. Invitations you sent, billing actions you took for a workspace and Activity entries stay, without your name or email.
- A trial marker. If your account had used its free trial, Acrosite keeps a keyed fingerprint of your email address for 12 months from the day you asked for deletion. The fingerprint is not your address, but only Acrosite's systems can use it, and it is still treated as personal data. Its only use: a new account with the same address is not offered another free trial during that time. After 12 months it is removed.
- Billing records. Records of payments and subscriptions for workspaces you owned stay, without your name or email address. The Privacy Policy lists every kept record and why.
Privacy and erasure requests
If you cannot sign in, or need something this page does not cover, such as an erasure request on someone's behalf, contact Acrosite. We may ask you to prove that the account is yours before we act.
Troubleshooting
- Delete Account shows a workspace message. Follow the link in the dialog to transfer or delete that workspace first.
- You signed in and landed on a recovery page. Your account is scheduled for deletion. Recover it, or sign out and let the deletion finish.
- The 30 days have passed. The account cannot be recovered. You can create a new account with the same email address.